Terms of sale
The present CAHU general conditions (hereinafter referred to as the "General Conditions") govern the relationship between :
The User (as defined in Article 1 below) on the one hand
CAHU, a limited liability company with a share capital of €10,000, registered in the Paris Trade and Companies Register under number 835 126 947, whose registered office is located at
16 rue du grand Prieuré, 75011, Paris, represented by its manager, Mrs Clémence CAHU
On the other hand
Hereinafter referred to collectively as the "Parties" and individually as a "Party".
IT HAS BEEN PREVIOUSLY EXPOSED THAT :
CAHU's business is the development and operation of the website accessible at the URL address: https://cahuparis.com.
The Site is a platform offering the online sale of travel items, leather goods and accessories (as defined in Article 1 below).
ARTICLE 1 - DEFINITIONS
The Parties agree and accept that the following terms used with a capital letter, in the singular and/or in the plural, have the meaning given to them below within the framework of the present General Conditions:
"Buyer" means any User who purchases one or more Items on the Site.
"Ad" means any offer to sell one or more Items on the Site.
"Item" refers to any travel product, leather goods or fashion accessory offered for sale on the Site.
"Order" refers to the process of purchasing an item online by any Buyer on the Site.
"Delivery Time" means the period of time between the date of validation of the Order by the Purchaser on the Site and the date of delivery of the Order to the Purchaser.
"Delivery" refers to the transfer of physical possession of the Goods from CAHU to the Purchaser who has validated the Order process and validated the payment.
"User" means any Internet user browsing the Site.
ARTICLE 2 - PURPOSE OF THE GENERAL CONDITIONS
The purpose of these General Conditions is to define :
the conditions under which CAHU allows Users to access the Site;
the terms and conditions of distance selling of the Articles between CAHU and the User on the Site.
The General Conditions specify in particular the various steps necessary for the placing of the Order by the User as well as the terms of payment and delivery.
ARTICLE 3 - INFORMATION ON THE SITE AND ACCESSIBILITY OF THE SITE
The Site is reserved for retail sales to individuals acting for personal purposes. The User declares and guarantees :
to act as a final consumer of the Articles which it orders.
that he does not act as a reseller;
that in particular, he will not resell or have resold an Article altered and/or modified in any way whatsoever.
The Site is accessible to all Users of the Internet network in principle 24 hours a day, 7 days a week, except in the event of interruption, whether scheduled or not, by CAHU or its service providers, for the purposes of its maintenance and/or security or in the event of force majeure (as defined below in Article 16.4.). CAHU shall not be held liable for any damage of any kind resulting from the unavailability of the Site.
CAHU does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without breakdown or interruption. In this regard, CAHU may freely determine, at its sole discretion, any period of unavailability of the Site or its content. CAHU cannot be held responsible for data transmission, connection or network unavailability problems.
CAHU reserves the right to modify the Site for technical or commercial reasons.
ARTICLE 4 - APPLICATION AND ACCEPTANCE OF THE GENERAL CONDITIONS
The User must read the General Terms and Conditions prior to placing an Order.
The fact that a User validates the Order process constitutes irrevocable and unreserved acceptance of all the provisions of the General Terms and Conditions.
The General Conditions form a contract between CAHU and the User.
If the User refuses to comply with any of the obligations and conditions contained in the General Conditions, he/she must renounce access to and use of the Site.
The User declares and guarantees that he/she has the legal capacity to contract.
The General Conditions constitute the entire agreement between the Parties and replace any previous agreement or arrangement, oral or written, relating thereto.
The General Conditions are made available to the User on the Site, so that he/she may consult them at any time.
CAHU reserves the right to modify the General Conditions at any time. The updated version of the Terms and Conditions will come into effect as of its publication on the Site and the User must comply with it. Therefore, it is the User's responsibility to monitor the Site to be informed of any changes or additions to the Terms and Conditions.
The Terms and Conditions applicable to an Order are those in effect at the time the Order is placed and accepted by the User in accordance with this Article.
ARTICLE 5 - SITE REGISTRATION PROCEDURES
In order to subscribe to the CAHU newsletter, Users may register on the Site.
Registration on the Site is free and accessible to all Users.
The User can register on the Site by filling in his email address in the box reserved for this purpose.
ARTICLE 6 - ITEMS OFFERED FOR SALE ON THE SITE
The Items offered for sale are those described on the Site on the day of the consultation of the Site by the User, within the limits of available stocks. These indications are updated automatically in real time. However, CAHU shall not be held liable for any error in the update, regardless of its origin. In this respect, CAHU shall not be held responsible for the cancellation of an Order for an Item due to the exhaustion of stocks.
CAHU takes the greatest care in the presentation and description of its Articles to best satisfy the User's information. It is however possible that errors may appear on the Site, which the User acknowledges and accepts.
CAHU does not guarantee the accuracy or security of information transmitted or obtained through the Site. Thus, the photographs, graphics and descriptions of the products offered for sale are only indicative and in no way engage the responsibility of CAHU. In particular, the photographs illustrating the Products may differ slightly from reality due to the settings of the User's screen or the lighting during the shooting.
CAHU only accepts the return of undamaged and unworn items, these two conditions being strictly controlled before the returned items are put back into stock. It is therefore possible that the User may receive, following an Order, a piece previously returned by another person, provided that CAHU has previously ensured that the piece is intact and not worn.
ARTICLE 7 - PRICES OF THE ARTICLES
The prices of the Articles are indicated on the Site in euros, including VAT, but excluding customs charges and other possible taxes. Customs fees and other taxes must be paid by the Buyer directly to the carrier.
CAHU reserves the right to modify its prices at any time, but the Items will be invoiced on the basis of the rates in effect at the time of registration and payment of the Order, subject to availability.
The Articles are payable cash at the time of the effective Order.
ARTICLE 8 - ORDERING PROCESS
The taking of an Order on the Site is subject to compliance with the procedure set up by CAHU, comprising the successive stages below.
The User adds the chosen Articles to his basket, after having selected the model and the desired color. Access to the basket is possible at any time to modify or validate it.
The basket at the top left of the screen informs the User that the selections have been taken into account by indicating the number of products it contains.
The User checks the details of his basket and validates it by pressing the button "proceed to payment".
The User enters all of his contact information as well as the information relating to a valid delivery and billing address.
At this stage, the total amount including all taxes of the Order includes only the price due for the Articles. Delivery costs will be indicated later during the Order validation process.
When validating the order summary and just before proceeding to payment, the User expressly accepts the General Terms and Conditions of Sale in force at the time of the Order.
The User chooses his or her delivery method (the price varies according to the product and the destination) and then his or her payment method.
Payment is made online by credit card (CB, MasterCard®, Visa®, or American Express®), via a PAYPAL account or via an APPLE PAY account. Payment can also be made in three instalments.
The final acceptance of the User is materialized by the acceptance of the payment by the banking service concerned.
In case of payment by credit card, the User enters his credit card number, its validity date and the three numbers of the visual cryptogram on the back of his credit card.
In the case of payment via a PAYPAL or APPLE PAY account, the User must provide all the information requested.
The User expressly acknowledges that the communication of his/her bank card number during the Order or the validation of any other payment method is equivalent to authorizing the debiting of his/her account for the price of the Products ordered.
In the event of payment by PAYPAL, the User expressly acknowledges having read and accepted the general terms and conditions of PAYPAL, which is solely responsible for processing the personal data relating to the means of payment entered by the User.
If the payment is accepted, the User is redirected to an Order confirmation screen on the Site.
If the payment fails, it is the User's responsibility to contact the banking institution concerned or any other person responsible for the payment method used. In the absence of a satisfactory response, the User may contact CAHU by email at firstname.lastname@example.org.
In the event of prolonged inactivity during the Order process, the selection of Items is no longer guaranteed. The User is then invited to repeat all the above steps from the beginning.
Within one hour of placing the Order, the Buyer will receive electronically :
a confirmation of the acceptance of the payment ;
an email confirming
the registration of his Order;
the details of the items ordered ;
the total price ;
the delivery costs;
ARTICLE 9 - REFUSAL TO PROCESS AN ORDER
CAHU reserves the right not to validate the order in case of :
abnormal or abusive complaints ;
abnormal orders with regard to the quantities ordered;
abnormal or abusive exchanges and returns;
existing dispute(s) with the User;
disregard of the General Conditions by the User;
suspicious bank details;
objective suspicion of fraud;
doubtful, fraudulent or invalid delivery address.
Likewise, CAHU reserves the right to withdraw at any time any Article posted on the Site and to replace or modify any content or information appearing on the Site. Despite CAHU's best efforts to satisfy the expectations of Users, it may refuse to process an Order after having sent the Purchaser an Order confirmation e-mail as defined above.
CAHU shall not be liable to the Buyer or to any third party for the harmful consequences of the removal of an Item from the Site, or for the replacement or modification of any content or information appearing on the Site, or for the refusal to process an Order after the confirmation email summarizing the Order has been sent.
ARTICLE 10 - DELIVERY
Terms of Delivery
The Delivery intervenes, according to the choice of the Purchaser,
either by collecting the Products from the collection point located at the following address: La Caserne, 12, rue Philippe de Girard - 75010 PARIS;
or by receiving the Items at the postal address indicated at the time of the Order.
CAHU delivers the Items in France and abroad to any valid address.
The amount of the delivery charges depends on the amount of the Order and the delivery method chosen by the Buyer. The Buyer is informed of this during the Order process, prior to its final validation.
The Delivery charges applicable to the Order are those mentioned on the Site at the time of the Order in the "Delivery and Returns" section.
CAHU shall use its best efforts to deliver the Orders within a maximum of :
twelve (12) working days for delivery in Metropolitan France;
twenty (20) working days for a Delivery in Overseas France or abroad.
Delivery times are in working days and run from the first working day following the validation of the Order.
In order for these deadlines to be met, the Buyer must ensure that he/she has provided accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
The Buyer can follow the progress of his Order in the space reserved for this purpose on the Site or by mail at email@example.com.
CAHU shall use its best efforts to ensure that the Order is prepared and delivered to the carrier within an average of one (1) to five (5) business day(s) from the day following the day the Customer validates the Order.
Deliveries shall be made by CHRONOPOST, TNT, DHL, UPS or any other carrier chosen at CAHU's discretion at the time of shipment of the Order, from Monday to Saturday.
Buyer expressly acknowledges that, once CAHU undertakes the delivery of the Items ordered, the risk of loss or damage to the Items is transferred to Buyer at the time of Delivery.
Delay and impossibility of Delivery
In case of delay of Delivery and as long as the Delivery of the Items is not effective, the Buyer may request the cancellation of the sale to CAHU by sending an email to the address: firstname.lastname@example.org specifying:
the number of the Order concerned;
the reason for the return
the Order tracking number.
In the event that the Order has not yet been dispatched upon receipt by CAHU of the notice of cancellation of the Buyer's Order, the Delivery will be blocked by CAHU and the Buyer may obtain reimbursement of the sums possibly debited within thirty (30) days following receipt by CAHU of the registered letter with acknowledgment of receipt containing the Buyer's notice of cancellation.
In the event that the Order has already been shipped upon receipt, it is up to the Buyer to refuse the package. CAHU will then reimburse any sums debited within thirty (30) days of receipt of the return of the refused package, complete and in its original condition.
Notwithstanding the foregoing, CAHU cannot be held responsible for the harmful consequences resulting from a delay in delivery, only the reimbursement of the Items and the Delivery costs being possible, to the exclusion of any other form of compensation.
In the event of impossibility of carrying out the Delivery, due to an erroneous delivery address or the absence of collection by the Buyer of his Order from the point of withdrawal, no reshipment can be carried out and the Buyer will be reimbursed. within sixty (60) days of receipt of the Order by CAHU.
Receipt of order
Upon receipt of the Order, the User is required to check the condition of the Items. It is up to him to make the reservations and complaints he deems necessary, or refuse the package if it is obviously damaged. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days of the date of delivery of the Items. The Purchaser must also send a copy of this letter to CAHU.
Failure to file a complaint within the aforementioned period extinguishes any action against the carrier in accordance with Article L.133-3 of the Commercial Code.
Sending an invoice to the User
The archiving of purchase orders and invoices is carried out on a reliable and durable medium.
The Buyer may obtain a copy of the invoice(s) corresponding to his Order(s) by sending his request by email to email@example.com.
ARTICLE 11 – RIGHT OF WITHDRAWAL – RETURN AND REFUND
Deadline and procedures for exercising the right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the Purchaser has a period of fourteen (14) days from receipt of the Order to exercise his right of withdrawal from CAHU, without having to justify its decision. Beyond this period of fourteen (14) days, the sale is firm and definitive.
The exercise of the right of withdrawal can be made by completing and sending the model withdrawal form appearing in the Annex to the General Conditions, by mail, to the following address: CAHU,
The exercise of the right of withdrawal can also be done by sending an email to firstname.lastname@example.org, containing:
an unambiguous statement expressing its willingness to retract;
the number of the relevant Order.
The Buyer cannot exercise his right of withdrawal for an Item made according to his specifications, used, washed, damaged or unsealed.
Terms of return of the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
The Buyer returns the Order no later than fourteen (14) days following the communication of his decision to withdraw, in accordance with Article L.221-21 of the Consumer Code.
The Item(s) must be returned to CAHU (CAHU, 38 rue Lucien Sampaix – 75010 Paris) in its(their) original packaging, in its(their) original condition , new, unwashed.
Upon receipt of the package, CAHU will judge the perfect condition of the returned Item(s). No returns will be accepted if the returned Item(s) has (have) been visibly used or damaged by the Buyer, such use or damage rendering the Item(s) not suitable for sale.
If the return is refused by CAHU for the reasons set out above, the Item(s) will then be returned to the Buyer at the latter's expense, without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the Articles.
The return of the Items is at the expense and risk of the Buyer.
Reimbursement of Items returned under the right of withdrawal
Reimbursement of the Order by CAHU is made no later than fourteen (14) days from the date on which it is informed of the Purchaser's decision to withdraw, subject to having received within this period the Item(s) subject to the right of withdrawal. In the event that the Item(s) subject to the right of withdrawal have not been received within this period, CAHU will defer reimbursement until full receipt of the ( es)dit(s) Article(s).
CAHU makes the refund using the same means of payment as the one used to pay for the Order. If this means of payment has expired, the Buyer must contact customer service to modify the method of reimbursement. CAHU cannot be responsible for the delay in reimbursement.
Reimbursement of an order paid for with a gift card or a credit note will be made automatically with a credit note.
If the Buyer fails to comply with these General Terms and Conditions, CAHU will not be able to reimburse the Article(s) concerned.
ARTICLE 12 – GUARANTEES – LIMITATION OF LIABILITY
Limitation of Liability
CAHU's liability with respect to any Item purchased on the Site is strictly limited to the purchase price of the latter. CAHU will in no way be liable for the following losses, without this list being exhaustive and regardless of their origin:
loss of anticipated savings;
loss of opportunity, including ordering an Item;
The documents, descriptions and information relating to the Articles appearing on the Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by law.
CAHU makes no warranty regarding any harm that may be caused by the transmission of a computer virus, Trojan horse, cancelbot or any other form of programming routine designed to damage, destroy or impair in any way otherwise interfere with the functionality of a computer or to interfere with the proper functioning of the latter, including any transmission resulting from a download of any content made by the Buyer, the software used by the Buyer to download the content , of the Site or of the server which provides access to it. In this regard, the User acknowledges that it is his responsibility to install appropriate anti-virus and security software on his computer equipment and any other device in order to protect them against any bug, virus or other programming routine. of this order proving harmful.
The User acknowledges assuming all risks related to any content downloaded or obtained in any other way through the use of the Site and agrees that he is solely responsible for any damage caused to his computer system or any loss of data resulting from the downloading of this content.
CAHU is only required to deliver Articles that comply with the contractual provisions. The Products are considered to be in conformity with the contractual provisions if the following conditions are met:
they must comply with the description and have the characteristics displayed on the Site;
they must be suitable for the purposes for which products of this type are generally designed;
they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.
In addition, CAHU guarantees consumers against lack of conformity and hidden defects for the Items for sale on the Site under the following conditions:
All products for sale on the Site benefit from the legal guarantee of conformity (as defined in articles L. 217-3 and following of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 and following of the Civil Code), allowing the Buyer to return the defective or non-compliant Items delivered at his own expense.
However, Articles modified or repaired by the Buyer are excluded from the warranty.
The warranty will not apply to visible defects, or that the Buyer knew or could not ignore when placing the Order, in particular with regard to the indications provided by CAHU.
The warranty also does not cover Items damaged after transfer of risk to the Buyer, or due to improper use.
Legal guarantee of conformity
According to article L217-3 of the Consumer Code:
"The seller delivers goods that comply with the contract and with the criteria set out in Article L. 217-5.
He responds to defects of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within a period of two years from this.
The seller also responds, during the same periods, for lack of conformity resulting from the packaging, the assembly instructions, or the installation when this has been charged to him by the contract or has been carried out under his responsibility. , or when the incorrect installation, carried out by the consumer as provided for in the contract, is due to gaps or errors in the installation instructions provided by the seller. »
According to article L217-4 of the Consumer Code:
"The good is in conformity with the contract if it meets in particular, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
2° It is suitable for any special use sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and which the latter has accepted;
3° It is delivered with all the accessories and installation instructions, which must be supplied in accordance with the contract;
4° It is updated in accordance with the contract. »
According to article L217-5 of the Consumer Code:
"I.- In addition to the criteria of conformity with the contract, the good is in conformity if it meets the following criteria:
1° It is specific to the use usually expected of a good of the same type, taking into account, if applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all the accessories, including the packaging, and the installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, which the consumer can legitimately expect for goods of the same type, having regard to the nature property as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
II.- However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:
1° That he did not know them and was not legitimately in a position to know them;
2° That at the time of the conclusion of the contract, the public declarations had been rectified under conditions comparable to the initial declarations; Or
3° That the public declarations could not have influenced the purchase decision.
III.- The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the goods, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented upon conclusion of the contract. »
If the Buyer notices a lack of conformity of the Article, within the meaning of Articles L. 217-4 and L. 217-5 of the Consumer Code, he can exercise the legal guarantee of conformity within two ( 2) years from the Delivery of the Article provided that proof of the existence of the said lack of conformity is provided.
His request must be sent to email@example.com
When the legal guarantee of conformity is implemented, in accordance with articles L. 217-8 and following of the Consumer Code, CAHU undertakes, at its own expense, to:
either to repair the Item or replace it with an identical product depending on the available stocks, at the Buyer's choice, unless this choice is impossible given the available stocks or it entails a manifestly disproportionate cost for CAHU taking into account the value of the Article, the importance of the defect or the possibility of opting for the other choice without major inconvenience for the Buyer;
either to reimburse part of the price of the Article in proportion to the difference between the value of the Article delivered and the value of this property in the absence of the lack of conformity in the event that the repair or replacement of the Article proves impossible, the replacement or repair presents a major inconvenience to the Buyer, or if the replacement or repair cannot be implemented within thirty (30) days of the Buyer's request ;
either to fully refund the price of the Item, unless the lack of conformity is minor, in the event that the repair or replacement of the Item proves impossible, the replacement or repair presents a major inconvenience for Buyer, or if replacement or repair cannot be implemented within thirty (30) days of Buyer's request.
In this case, the non-compliant Article is returned to CAHU at the expense of the latter. Reimbursement of sums paid by the Buyer will be made by CAHU no later than fourteen (14) days after receipt of the non-compliant Item by CAHU or proof of its return.
Guarantee against hidden defects
According to article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would have paid less for it, if he had known them. »
If the Buyer notices a latent defect within the meaning of article 1641 of the Civil Code, he can exercise the legal guarantee against latent defects within a period of two (2) years from the discovery of the defect.
His request must be sent to firstname.lastname@example.org.
When the guarantee against hidden defects is implemented, CAHU undertakes, according to the Buyer's choice and after evaluation of the defect:
either to reimburse the full price of the returned Item,
or to reimburse part of the price of the Article corresponding to the defect if the Buyer decides to keep the Article.
Finally, the Buyer is reminded that the legal guarantee of conformity and the legal guarantee against hidden defects are not mutually exclusive, and do not deprive the Buyer of any other contractual or commercial guarantee that may be granted by CAHU. They also do not deprive the Buyer of his right of withdrawal defined in article 11 of the General Conditions.
ARTICLE 13 – MISCELLANEOUS PROVISIONS
Independence of the Parties
The Parties are independent contractors. Nothing in the Contract shall be deemed to create any mandate, employment contract, partnership, trust or joint venture between the Parties. None of the Parties has the power or authority as an agent, employee or any other capacity to represent, act on behalf of, bind or in any other way create or assume obligations on behalf of the other Party for any purpose whatsoever.
If any provision of the Terms and Conditions is, under applicable law, invalid or unenforceable in any respect, this does not render invalid or unenforceable any other provision or the entire Terms and Conditions. This stipulation is interpreted so that, by modifying or limiting it, it is valid and enforceable to the fullest extent compatible with applicable law and in accordance with the common intention of the Parties.
No breach, abstention, negligence or delay of any kind or to any extent by either Party with respect to the application or exercise of any right derived from the General Conditions n will affect or diminish that Party's ability to enforce its rights under each provision of the Terms and Conditions at any time.
In the event of the occurrence of an event of force majeure preventing the execution of the Order or these General Conditions, CAHU informs the User within fifteen (15) days of the occurrence of this event, by email. or by simple letter. Expressly, are considered as cases of force majeure or fortuitous event, in addition to those usually retained by the jurisprudence of French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or disputes business, civil disorder, insurrection, war, act of terrorism, severe weather, epidemic, blockage of transportation or supplies for any reason, earthquake, fire, storm, flood, water damage, government restrictions or legal, legal or regulatory changes in the forms of marketing, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship. All of the obligations of the Parties are suspended for the duration of the force majeure event, without compensation. If the force majeure event continues for more than three (3) months, the transaction concerned may be terminated at the request of CAHU or the Buyer without compensation on either side.
In the event of force majeure, CAHU may have to suspend the Site.
The effects of the General Conditions are then suspended and will resume after the extinction of the case of force majeure for the duration of the General Conditions which remained to run at the time of the suspension.
Illegal Content Notification
In the event that the User finds that content posted on the Site and/or made accessible via a hypertext link infringes the applicable legal and regulatory provisions, and in particular constitutes manifestly illegal content, the User may notify CAHU by sending an email to email@example.com.
The User must communicate to CAHU all the information necessary to allow CAHU to identify the content in question, such as:
His surname, first names, profession, domicile, nationality, date and place of birth;
The description of the disputed facts and their precise location;
The reasons why the content should be removed, including mention of the legal and factual bases.
Retention of title
CAHU retains full and entire ownership of the Items sold until full payment of the price, in principal, costs, taxes and mandatory contributions included.
ARTICLE 14 – APPLICABLE LAW AND DISPUTE RESOLUTION
The interpretation, execution, modification and/or termination of the General Conditions are governed by French law.
The User having the status of consumer within the meaning of the preliminary article of the Consumer Code may resort to mediation free of charge for any contractual dispute provided that he has previously lodged a complaint with CAHU which has not made it possible to resolve the said dispute.
To do this, he must contact CAHU, either by post to CAHU 38 rue Lucien Sampaix – 75010 Paris, or by email at firstname.lastname@example.org.
The European Commission also provides European consumers with an online dispute resolution platform to resolve a dispute out of court, by submitting a complaint from the following site: http://ec.europa.eu/consumers/odr /.
APPENDIX: MODEL WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the Order of one or more Item(s) concluded via the Site.
For the attention of CAHU (38 rue Lucien Sampaix – 75010 Paris or email@example.com):
I hereby notify you of my withdrawal from the contract relating to the sale of the property(ies) below: ………………………..[identification of the Item(s) on the )which(s) the right of withdrawal is exercised].
Ordered on:…………………. [date of Order] and/or received on………………. [delivery date]
Name of Buyer: …………………………………………………………………………………………………...
Buyer's Address: ……………………………………………………………………………………………….
For further information, contact CAHU at firstname.lastname@example.org